IMPORTANT : POSSIBLE SHIPPING DELIVERY DELAYS

Due to COVID-19, the Countries are restricting cross-border travel due to the pandemic and have reduced air freight routes allowed into the US, EU, AUS and other regions.

The subjected delivery time is usually around 2-4 weeks (excluding processing time) to almost all countries. Shipments for UK can take around 40 business days. The tracking code will be provided to you with order confirmation and shipping email which you can track online anywhere within 2 to 5 days of order placement. Orders will be delivered to your home. In case you don’t receive your order and the tracking code says ‘delivered’, you can check your nearest post office.

Note: We ship the products all over the world, all shipments are made from United States, China & others.

Packages may take an additional 1-2 weeks to arrive in your destination countries due to the limited amount of air routes at this time.

All items offered on genshinimpact-store.com are made-to-order.  This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

All shipments are sent by UPS or DHL. The order will be sent to the address you enter at the checkout. The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. We will dispatch the approved orders as quickly as possible and in the order that they have been received. You will receive a tracking link along with your shipment confirmation when your package leaves the warehouse.

DO YOU SHIP WORLDWIDE?

We provide free shipping worldwide

WHAT ABOUT CUSTOMS?

We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country.

SHIPPING & HANDLING

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 15 business days, please contact us.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 5-7 business days for the tracking information to update on the system. If your order was placed more than 15 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

WILL I BE CHARGED VAT TAXES?

Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.

Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.